Your Warranty Questions Answered
Warranty & Homeowner Care
Customer Support
Submit a Warranty Request
Frequently Asked Questions
Warranty Questions
Your home carries a 1 year workmanship warranty, a 2 year warranty on mechanical systems including plumbing, electrical and HVAC, and a 6 year structural warranty on the foundation and load bearing framing.
Submit a request through this page and include your home address, closing date, and a short description of the issue. Photos help us route the request to the right trade the first time.
A member of our warranty team reviews every request and follows up directly. Emergencies involving water, gas, or loss of power are escalated ahead of routine requests.
An active plumbing leak, a total loss of heating or cooling in extreme weather, a gas odor, or a complete power outage originating inside the home. Contact us immediately for these rather than waiting on a standard request.
Routine homeowner maintenance keeps your warranty intact. Change HVAC filters at least every six months, keep grading and drainage clear of the foundation, water the foundation during dry spells, and reseal grout and caulk as needed.
The remaining structural coverage transfers to the new owner. Workmanship and systems coverage stay with the original closing date, so confirm the remaining term before closing.
Homeowner Tips:
We have gathered a few homeowner tips to make owning a home a little bit easier.
